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Shopping
On procrawler.eu you can complete your purchase either as a GUEST or a REGISTERED customer. Registering is very easy. We will only ask you for the information we need to speed up the purchase process. You will find format examples in the registration form to help you when you enter details such as your telephone number. Your order information will always be available to you through the link your account if you are a registered customer or through the link we send you in your confirmation email if you are a guest customer.
You can view the contents of your purchase in your cart and change or delete the number of items in your order. Please remember that procrawler.eu does not guarantee that items you save in your basket will remain in stock. Therefore, if one of them sells out, you will be able to see that information in that section.
After completing your purchase we will send you a confirmation email with all the details. Please remember that it will not be possible to cancel or amend your order if it is already in an advanced stage of preparation.
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Payment
You have the opportunity to pay your orders by the following payment methods available:
Credit Card Payment
You can pay your order with online credit card payment during the submission process of your order adding your payment datas (name, card number, CVC) on the checkout page.
All secure online credit card payments are made through the system of Stripe. We never access or store your credit card datas.
PayPal Payment
You can pay your order from your PayPal account during the submission process of your order. Your payment will be provided by PayPal. We never access or store your PayPal account datas.
Please note that due to the high PayPal handling and exchange rates the difference between credit card payment and PayPal payment handling fees will be charged as an extra fee for customers using PayPal payment gateway.
The security of the information our customers submit on procrawler.eu is one of our highest priorities. At PROCRAWLER®, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment. Our e-commerce platform uses the market standard best practices when it comes to managing information and security to provide you a purchasing experience in a private, integrated and secure environment.
Your purchase will be charged when your order is submitted. If you have paid by PayPal, the payment will be taken as you complete the purchase. Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.
Shipping
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Orders are usually dispatched within 1-5 business days of payment of order. Our warehouse operates on Monday-Friday from 9am-16pm CET, except on hungarian national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
We will NOT ship to military addresses. We are unable to offer this service using courier services.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday-Friday from 9:00-16:00, except on hungarian national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
We will NOT ship to P.O. box addresses. We are unable to offer couriers services to these locations.
Upon dispatch, customers will receive a tracking link from the shipping provider which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Sales Tax
Sales tax has been applied to the price of the goods as displayed on the website.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order
with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Parcels are insured for loss and damage up to the value as stated by the courier.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the unopened, original packaging.
Several types of goods are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases.
Additional Non-Returnable Items
– Gift cards
– Downloadable software products
To complete your return, we also require an invoice or proof of purchase.
There are certain situations where no refunds are granted:
– Opened or damaged packaging for reasons not due to our error
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 14 days after delivery
We will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in unopened, original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Change Of Mind Refunds
In case of Change Of Mind Refunds we will refund the value of the goods returned but will NOT refund the value of any shipping costs paid by us or any costs incurred by us in connection with the payment transaction at the time of ordering, which were irrevocably charged to us by the payment service provider at the time of the transaction.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
We are committed to honoring all valid warranty claims, provided the claim is submitted within 30 days of receipt of the items. Customers are required to pre-pay the return shipping costs; however, we will reimburse these costs upon successful resolution of the warranty claim.
Warranty Claim Process
Upon receipt and evaluation of the returned items, we will process your warranty claim within 7 days.
If the warranty claim is approved, we will prioritize resolving the issue by:
- Providing stock replacement parts, or
- Supplying updated or improved replacement parts,
whichever is required to address the issue.
Warranty Refunds
Warranty refunds will only be considered if:
- Warranty replacements fail to resolve the issue, and
- The product cannot be used as intended.
If a warranty refund is approved, it will be issued as store credit.
Our goal is to ensure your satisfaction while aligning with our commitment to sustainable practices through repairs and replacements.
If you haven’t received a refund yet, please contact us at hello@procrawler.eu.
Only regular priced items may be refunded, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@procrawler.eu and send your item to: Méntelek tanya 15/A, Kecskemét 6000, Hungary.
To return your product, you should mail your product to: Méntelek tanya 15/A, Kecskemét 6000, Hungary.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.