Help

Shopping

Your Account

On procrawler.eu you can complete your purchase either as a GUEST or a REGISTERED customer.

Registering is very easy. We will only ask you for the information we need to speed up the purchase process.

You will find format examples in the registration form to help you when you enter details such as your telephone number.

Your order information will always be available to you through the link your account if you are a registered customer or through the link we send you in your confirmation email if you are a guest customer.

Shopping Cart

You can view the contents of your purchase in your cart and change or delete the number of items in your order.

Please remember that procrawler.eu does not guarantee that items you save in your basket will remain in stock. Therefore, if one of them sells out, you will be able to see that information in that section.

Order Modifications

After completing your purchase we will send you a confirmation email with all the details.

Please remember that it will not be possible to cancel or amend your order if it is already in an advanced stage of preparation.

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Payment

Payment Methods

You have the opportunity to pay your orders by the following payment methods available:

Credit Card Payment

You can pay your order with online credit card payment during the submission process of your order adding your payment datas (name, card number, CVC) on the checkout page.

All online credit card payments are made through the system of Braintree, a PayPal company. We never access or store your credit card datas.

PayPal Payment

You can pay your order from your PayPal account during the submission process of your order. Your payment will be provided by PayPal. We never access or store your PayPal account datas.

Please note that due to the high PayPal handling fees (3.9%+) the difference between credit card payment and PayPal payment handling fees will be charged as an extra fee for customers using PayPal payment gateway.

Secure Purchasing

The security of the information our customers submit on procrawler.eu is one of our highest priorities.

At PROCRAWLER®, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.

Our e-commerce platform uses the market standard best practices when it comes to managing information and security to provide you a purchasing experience in a private, integrated and secure environment.

Time Of Payment

Your purchase will be charged when your order is submitted.

If you have paid by PayPal, the payment will be taken as you complete the purchase.

Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.

Shipping

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Delivery Terms

Generally, orders shipped internationally are in transit for 1-5 days. This varies greatly depending on the courier you have selected and the country your shipping address is located within. We are able to offer a more specific estimate when you are choosing your courier at checkout.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Military Address Shipping

We will NOT ship to military addresses. We are unable to offer this service using courier services.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Parcels Damaged In-Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Process For Parcel Lost In-Transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday-Friday from 9:00-16:00, except on hungarian national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

P.O. Box Shipping

We will NOT ship to P.O. box addresses. We are unable to offer couriers services to these locations.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from the shipping provider which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Duties + Taxes

Sales Tax

Sales tax has been applied to the price of the goods as displayed on the website.

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order
with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process For Parcel Damaged In-Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Returns

General Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases.

Additional Non-Returnable Items

– Gift cards
– Downloadable software products

To complete your return, we require an invoice or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refunds are granted:

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 14 days after delivery

Warranty Returns

We will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect us to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

  • (a) refund to your payment method
  • (b) a refund in store credit
  • (c) a replacement item sent to you (if stock is available)

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@procrawler.eu.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@procrawler.eu and send your item to: Jozsef krt 69, Budapest, BU, 1085, Hungary.

Return Due To Change Of Mind

We will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

We will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied as store credit or to your credit card or original method of payment, within a certain amount of days.

Sale Items

Only regular priced items may be refunded, sale items cannot be refunded.

Returns Shipping

To return your product, you should mail your product to: Jozsef krt 69, Budapest, BU, 1085, Hungary.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.