Shipping + Returns

Effective from Jan 1 2019 until withdrawal

KRAWL Europe Ltd. (“we” and “us”) is the operator of https://procrawler.eu/ (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases.

Additional Non-Returnable Items

– Gift cards
– Downloadable software products

To complete your return, we require an invoice or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refunds are granted:

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 14 days after delivery

Return Due To Change Of Mind

KRAWL Europe Ltd. will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

KRAWL Europe Ltd. will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns

KRAWL Europe Ltd. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect KRAWL Europe Ltd. to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

  • (a) refund to your payment method
  • (b) a refund in store credit
  • (c) a replacement item sent to you (if stock is available)
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied as store credit or to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@procrawler.eu.

Sale Items

Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@procrawler.eu and send your item to: Jozsef krt 69, Budapest, BU, 1085, Hungary.

Returns Shipping

To return your product, you should mail your product to: Jozsef krt 69, Budapest, BU, 1085, Hungary.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery Terms

Generally, orders shipped internationally are in transit for 1-5 days. This varies greatly depending on the courier you have selected and the country your shipping address is located within. We are able to offer a more specific estimate when you are choosing your courier at checkout.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday-Friday from 9am-16pm, except on hungarian national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

KRAWL Europe Ltd. will NOT ship to P.O. box addresses. We are unable to offer couriers services to these locations.

Military Address Shipping

KRAWL Europe Ltd. will NOT ship to military addresses. We are unable to offer this service using courier services.

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from the shipping provider which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Duties & Taxes

Sales Tax

Sales tax has been applied to the price of the goods as displayed on the website.

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and KRAWL Europe Ltd. encourage you to be aware of these potential costs before placing an order
with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to KRAWL Europe Ltd. at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer Service

For all customer service enquiries, please email us at hello@procrawler.eu.