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Troubleshooting & Support

While being a Brand Ambassador can be rewarding, you might encounter challenges or have questions along the way. This section provides guidance on common troubleshooting scenarios and how to seek support when needed.

Technical Issues

If you encounter technical issues related to your ambassador links, tracking, or accessing the ambassador dashboard, follow these steps:

  1. Clear Your Cache and Cookies: Clearing your browser’s cache and cookies can often resolve temporary technical issues.
  2. Check Internet Connection: Ensure that you have a stable internet connection to prevent any connectivity issues.
  3. Contact Ambassador Support: If the issue persists, reach out to our ambassador Support Team at hello@procrawler.eu for technical assistance.

Missing Or Delayed Commissions

If you notice any discrepancies in your commission earnings or experience delays in commission payments, take the following actions:

  1. Check Tracking and Attribution: Verify that your referrals are properly tracked using your unique ambassador links. Ensure that the purchase was made within the specified cookie duration for commission eligibility.
  2. Review Program Terms and Conditions: Familiarize yourself with the program’s terms and conditions to understand any specific requirements or restrictions for commission eligibility.
  3. Contact Ambassador Support: If you believe there is an error or discrepancy, reach out to our ambassador Support Team at hello@procrawler.eu to investigate the issue and provide necessary assistance.

Promotion Or Content Approval

If you are unsure whether certain promotions or content comply with our guidelines and require approval, follow these steps:

  1. Review Guidelines and Policies: Refer to our program guidelines and ethical guidelines to ensure that your promotions adhere to our standards.
  2. Seek Approval: If you are uncertain whether a specific promotion or content requires approval, contact our ambassador Support Team at hello@procrawler.eu with details and seek their guidance. They will provide clarification and necessary approvals if required.

General Inquiries & Support

For general inquiries, questions, or additional support, you can rely on the following resources:

  1. Knowledge Base: Refer to our knowledge base for answers to frequently asked questions and helpful information.
  2. Ambassador Support Team: Contact our ambassador Support Team at hello@procrawler.eu for personalized assistance and guidance.
  3. Community Forums: Engage with other Brand Ambassadors in our community forums to seek advice, share experiences, and learn from others.

Remember, our Support Team is here to assist you throughout your brand ambassador journey. If you encounter any challenges or have any questions, do not hesitate to reach out for prompt assistance.

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